Customer Service Assistant (Part time)
Customer Service Assistant (Part time)
Singapore
Experience Required:
0 years
Job Type:
Temporary
Responsibilities
The Customer Service Assistant is responsible for answering calls from the SISTIC Hotline which includes ticket bookings, enquiries and ticket related requests. The Customer Service Assistant may also be deployed to venues to support ticketing or access control operations. Key objectives include providing good customer service as well as smooth handling of ticket related requests.
The successful candidate must be organized, highly motivated and able to provide good customer service.
Call Centre Support
You are the face of the company and first point of contact for the customer.
Answering of SISTIC hotlines (including ticketing, helpdesk, corporate booking) and outbound calls for cancelled/ postponed shows
Know how to diffuse a difficult situation and get resolution with the customer
Other ad-hoc duties assigned by your reporting supervisors
Box Office Support
Perform venue ticket sales, ticket collection and ushering
Daily reconciliation of ticket sales
A team player, task oriented and possess good communication skills and customer service skills.
Independent while building relationships with colleagues and customers
Able to handle pressure in a fast-paced environment
Positive, possess a “Can Do” attitude and cheerful personality
Experience with Microsoft Office Suite of Applications
Able to perform rotating shift schedules including weekends and public holidays
Must be able to converse in fluent English
Working Hours - Rotating Shift:
9.45 a.m. to 2.00 p.m.
1.45 p.m. to 6.00 p.m.
4.15 p.m. to 8.15 p.m.
9.45 a.m. to 6.00 p.m.
1.45 p.m. to 8.15 p.m.
Flexible but min. 4 hours shift
Salary:
Customer Service Assistant: $8.00/hr (w.e.f 1st May 22)
Senior Customer Service Assistant: $9.00/hr (w.e.f 1st May 22)
Public Holiday: 2 x Salary
Qualification:
1-2 years of events operations and customer service working experience will be a plus.
GCE "O" /"A" Level/Diploma or higher